Introduction

 

Divorce Without A Lawyer respects the privacy of all Website users and is committed to protecting it.

Every time We collect or otherwise deal with your Personal Information, We are regulated by the Australian Privacy Principles, contained within the Privacy Act 1988 (Cth), and the Spam Act 2003 (Cth).

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You should read this Privacy Policy in conjunction with the Terms and Conditions of Use, of which this Privacy Policy forms part.

 

 

Collection of Information

 

Information collected by Divorce Without A Lawyer will continue to be subject to this Privacy Policy. Divorce Without A Lawyer may collect personal information, including addresses, when you register to use the Website or communicate via email. Divorce Without A Lawyer may also, at times, collect information regarding your use of the Website and survey information.

 

 

Collection of Your Personal Information

 

There are many aspects of the site which can be viewed without providing personal information, however, you may be required to submit personally identifiable information from time to time.

This may include:

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• names;

• date of birth;

• job titles;

• contact information including addresses, email addresses, phone numbers, fax numbers etc;

• demographic information;

• other information relevant to the customisation of a document on the Site;

• information about goods and services you have ordered;

• information from enquiries you have made;

• information about your business or personal affairs;

• communication between us;

• credit card information; and

• any other information requested on this Site or otherwise required by us or provided by you.

 

 

Non-personally identifiable information

 

For each visitor to the site, we collect the following non-personally identifiable information, including but not limited to pages viewed while browsing the site, browser and operating systems, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at the site. We use this data to analyse trends and statistics. This web site also uses Cookies and Google Analytics service.

 

 

Social Sign In

 

If you use one of our social sign in options (such as Google or Apple) to access or create your user account we will store, access and use your social user data so that you can access and use the Website.  We will not share your social user data with any third party except where specifically required to provide you with secure access to the Website.

 

 

Google Analytics

 

Google Analytics is a web analytics service provided by a third party company (“Google”). Google Analytics installs cookies to analyze how the website is being used. Google Analytics uses cookies to define user sessions, as well as to provide a number of key features in the Google Analytics reports. Google Analytics sets or updates cookies only to collect data required for the reports. Additionally, Google Analytics uses only first-party cookies. This means that all cookies set by Google Analytics for your domain send data only to the servers for your domain. This effectively makes Google Analytics cookies the personal property of your website domain, and the data cannot be altered or retrieved by any service on another domain.

The information generated by those cookies about your use Our websites and your current IP address will be transmitted by your browser to Google and will be stored by Google on servers in the United States of America and other countries. Google will use this information on Our behalf for the purpose of evaluating your use of this website, compiling reports on website activity and providing other services relating to website activity and internet usage for Us. The IP address collected through Google Analytics will not be associated with any other data held by Google. You may choose to disable or block the Google cookies by selecting the appropriate settings on your browser. You may download and install the Google Analytics Opt-out Browser Add-on available on the Google website.

All the information We collect from your device is anonymous and cannot be collated to identify you personally. Most internet browsers are set up to accept cookies. If you do not wish to receive cookies, you may be able to change the settings of your browser allowing you to either accept or reject them.

 

 

Use of Information

 

The information collected may be used for the following purposes:

 

1. for internal review and external audit by the legal profession regulatory bodies including, but not limited to, the Legal Practice Board of Western Australia, the Law Society of New South Wales, the Law Institute of Victoria and the Law Society of the Northern Territory.

2. to improve the content of the Website;

3. to customise the content and layout of the Website for an individual user; and

4. to contact users for marketing purposes.

 

 

Cookies

 

In order to offer and provide optimum and personalised services, Divorce Without A Lawyer uses cookies to store and sometimes track information about you.

 

Cookies are small pieces of data stored on the web browser on your computer.  Accordingly Divorce Without A Lawyer’s web server may:

 

1. store one or more cookies in your browser;

2. request your browser to transmit this data back to the web server; or

3. request your browser to transmit a cookie that has been stored on your browser by another site within the same internet domain.  For example, Divorce Without A Lawyer’s servers may retrieve a cookie set by our web server.

 

Divorce Without A Lawyer’s Website may store cookies on your web-browser in order to improve the services you receive on subsequent visits to this Website. By using cookies, Divorce Without A Lawyer can track information about visitors' activities and the use of our Website so that we provide a more customised service.  Most web browsers can be configured to notify a user when a cookie is received, allowing you to either accept or reject it.  You may also inspect and remove the cookies stored by your web browser.

 

If you disable the use of cookies on your web browser or remove or reject specific cookies from Divorce Without A Lawyer’s Website, then you may not be able to gain access to all of the Services or other important content available on this Website.

 

 

Direct marketing 

 

We may send you direct marketing communications and information about our services, opportunities, or events that we consider may be of interest to you if you have requested or consented to receive such communications. These communications may be sent in various forms, including mail, SMS, fax and email, in accordance with applicable marketing laws, such as the Australian Spam Act 2003 (Cth). You consent to us sending you those direct marketing communications by any of those methods. If you indicate a preference for a method of communication, we will endeavor to use that method whenever practical to do so. 

You may opt-out of receiving marketing communications from us at any time by following the instructions to “unsubscribe'' set out in the relevant communication.

In addition, we may also use your personal information or disclose your personal information to third parties for the purposes of advertising, including online behavioral advertising, website personalisation, and to provide targeted or retargeted advertising content to you (including through third party websites).] 

 

 

Access to Information

 

We will not keep your personal information for longer than we need to. In most cases, this means that we will only retain your personal information for the duration of your relationship with us unless we are required to retain your personal information to comply with applicable laws, for example record-keeping obligations. 

 

 

How to access and correct your personal information

 

Divorce Without A Lawyer will endeavour to keep your personal information accurate, complete and up to date. 

 

If you wish to make a request to access and / or correct the personal information we hold about you, you should make a request by contacting us at info@divorcewithoutalawyer.com.au and we will usually respond within 7 days.

 

 

Links to third party sites 

 

Divorce Without A Lawyer website(s) may contain links to websites operated by third parties. If you access a third party website through our website(s), personal information may be collected by that third party website. We make no representations or warranties in relation to the privacy practices of any third party provider or website and we are not responsible for the privacy policies or the content of any third party provider or website. Third party providers / websites are responsible for informing you about their own privacy practices and we encourage you to read their privacy policies. 

 

 

Use and disclosure of your personal information

 

We will use your personal information for the provision of products and services to you in the normal operation of Our business “Primary Purpose”). We will generally only use your personal information for this purpose and will not use or disclose this information for another purpose (“Secondary Purpose”), unless such disclosure is permitted by the Privacy Act 1988 (Cth).

 

We will only use or disclose personal information about an individual for a purpose other than the primary purpose of collection if;

 

• The secondary purpose is related to the primary purpose of collection;

• You would reasonably expect us to use or disclose the information for the secondary purpose;

• You have consented to the use or disclosure;

• The use or disclosure is permitted or required by law;

• We reasonably believe on health or public safety grounds that the information should be used for another purpose; or

• It is otherwise permitted under the National Privacy Principles.

 

Generally speaking, We use or disclose Personal Information to provide our services and products to you and to provide you with information from us. We may also use your personal information to better understand customer needs, improve our website and improve our service. We may use your personal information to respond to queries about our service and document requests. We also use your personal information for marketing purposes, to improve our service and to notify you of opportunities that we think you might be interested in.

 

We may, where necessary for business, contract out various services associated with Our functions and activities. This may involve the disclosure of your Personal Information (subject to this Privacy Policy and the provisions of the Privacy Act 1988 (Cth)) to other persons and organisations that We engage on Our behalf or to other companies within Our group of companies. Please be assured that all service providers and subcontractors that act on Our behalf are contractually obligated to comply with the Privacy Act 1988 (Cth) and to ensure that your Personal Information is handled in a manner consistent with Our obligations under this Privacy Policy.

 

The types of persons and organisations to which We may disclose your Personal Information include the following:

 

• Our agents, contractors and external advisers who carry out Our functions and activities or who assist Us to carry out Our functions and activities from time to time; and

• other parties to whom We are authorised or required by law to disclose information.

 

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Unsolicited personal information

 

We do not generally receive any Personal Information without requesting it.

If We do receive your Personal Information without requesting it (unsolicited), We will treat such information in exactly the same way as if We had asked for it, that is, in accordance with this Privacy Policy and the Privacy Act 1988 (Cth).

If within a reasonable time, We determine that the unsolicited Personal Information received by Us is not reasonably necessary for one or more of Our functions or activities or where it is it collected by unlawful and unfair means or without your consent, We will destroy or de-identify your Personal Information as soon as is practicable, but only if it is lawful and reasonable to do so and if the information is not contained in a Commonwealth record.

 

 

Security of your personal information

 

We take reasonable steps to protect your Personal Information from misuse, interference and loss and from unauthorised access, modification or disclosure. We do this by means of various physical and electronic security measures, including restricting physical access to Our offices and implementing a number of technological and security policies and procedures.

If We no longer require your Personal Information for the purpose for which this information was collected, We will take all steps reasonable in the circumstances to destroy the information (unless We are required to retain this information pursuant to an Australian law) or ensure that the information is de-identified.

We may use servers in the USA or New Zealand to route through and store your Personal Information. No overseas recipients have access to your information. A number of policies and procedures are in place to ensure the safety and secure storage of your Personal Information handled and stored by Us.

 

 

Access to Information

 

You can request access to the information Divorce Without A Lawyer has collected from you if you have any concerns about the accuracy or extent of that information.

 

If your personal information is out of date or incorrect, you may inform Divorce Without A Lawyer of this in writing and we will correct it for you. In the unlikely event that we disagree about the accuracy of the information and are unable to change it, you may provide us with a statement indicating that you dispute its accuracy and we will associate the statement with your information in such a manner that it will be brought to the attention of each person who subsequently uses the information.

 

 

Communications

 

When you register to use the Website you will automatically receive communications from Divorce Without A Lawyer. If you do not want to receive communications from Divorce Without A Lawyer, you must click the UNSUBSCRIBE link on the specific communications.

 

 

Changes to Policy

 

Divorce Without A Lawyer reserves the right to modify all or some of this Privacy Policy at any time without notice.

 

If Divorce Without A Lawyer changes the Privacy Policy, a notice will be posted on the Website so its users are aware of what information Divorce Without A Lawyer collects, how Divorce Without A Lawyer uses it, and under what circumstances, if any, Divorce Without A Lawyer discloses it.

 

 

Complaints

 

Divorce Without A Lawyer will use information only in accordance with this privacy policy unless explicit authorisation has been received from the appropriate user(s) to do otherwise.

 

If you are not satisfied with how Divorce Without A Lawyer handles your personal information, you can lodge a complaint in writing at info@divorcewithoutalawyer.com.au. Your complaint will be treated confidentially. Divorce Without A Lawyer’s Privacy Officer will contact you within 14 days to discuss your concerns and outline options regarding how they may be resolved. You may contact Divorce Without A Lawyer’s Privacy Officer to enquire about the progress, or any other aspect, of your complaint at any time.

 

If you are not happy with how Divorce Without A Lawyer has resolved your complaint, you are entitled to lodge a complaint with the Federal Privacy Commissioner. However, under the Privacy Act, you can only lodge a complaint with the Commissioner if you have first lodged your complaint with Divorce Without A Lawyer. Information about how to lodge a complaint with the Commissioner is available from the Commissioner’s website at www.privacy.gov.au or by ringing the Commissioner’s information line on 1300 363 992.

 

 

Questions

 

If you have any questions about this Privacy Policy, the practices of this Website or would like further details about your records, please send an e-mail to info@divorcewithoutalawyer.com.au.

 

 

Acceptance

 

Your use of the Website indicates your acceptance of this Privacy Policy and the Website Terms and Conditions.

 

[This policy was last reviewed and updated on 20 May 2024]