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Terms & Conditions


Privacy Policy

Protecting your privacy is important to Us.

Every time We collect or otherwise deal with your Personal Information, We are regulated by the Australian Privacy Principles, contained within the Privacy Act 1988 (Cth), and the Spam Act 2003 (Cth).

You should read this Privacy Policy in conjunction with the Terms and Conditions of Use, of which this Privacy Policy forms part.

To obtain a free copy of this Privacy Policy please email Us at


Collection of Your Personal Information

There are many aspects of the site which can be viewed without providing personal information, however, you may be required to submit personally identifiable information from time to time.

This may include:

  • names;

  • date of birth;

  • job titles;

  • contact information including addresses, email addresses, phone numbers, fax numbers etc;

  • demographic information;

  • other information relevant to the customisation of a document on the Site;

  • information about goods and services you have ordered;

  • information from enquiries you have made;

  • information about your business or personal affairs;

  • communication between us;

  • credit card information; and

  • any other information requested on this Site or otherwise required by us or provided by you.

We may contact you by a variety of measures to voluntarily respond to questionnaires, surveys or market research to seek your opinion and feedback. Providing this information is optional to you. We may receive personal information from third parties. If we do, it will be protected as set out in this Privacy Policy.


Non-personally identifiable information

For each visitor to the site, we collect the following non-personally identifiable information, including but not limited to pages viewed while browsing the site, browser and operating systems, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at the site.We use this data to analyse trends and statistics. This web site also uses Cookies and Google Analytics service.



“Cookies” are a standard mechanism for storing small pieces of data on a web client (i.e. the web browser on your computer). Any web server (including this one) may:

  • store one or more cookies in your browser; or

  • request your browser to transmit the data to the web server.

This web site may store cookies on your web client in order to better serve you upon your subsequent visits to this web site.

By using cookies, web sites can track information about visitors’ usage of the site and provide customised content. Note that some browsers can be configured to allow cookies to be accessed by servers other than the originating server.

Please note that most web browsers can also be configured to notify the user when a cookie is received, allowing you to either accept or reject it. For further information about working with cookies, visit your browser manufacturer’s website or read the Wikipedia entry (


Google Analytics

Google Analytics is a web analytics service provided by a third party company (“Google”). Google Analytics installs cookies to analyze how the website is being used. Google Analytics uses cookies to define user sessions, as well as to provide a number of key features in the Google Analytics reports. Google Analytics sets or updates cookies only to collect data required for the reports. Additionally, Google Analytics uses only first-party cookies. This means that all cookies set by Google Analytics for your domain send data only to the servers for your domain. This effectively makes Google Analytics cookies the personal property of your website domain, and the data cannot be altered or retrieved by any service on another domain.

The information generated by those cookies about your use Our websites and your current IP address will be transmitted by your browser to Google and will be stored by Google on servers in the United States of America and other countries. Google will use this information on Our behalf for the purpose of evaluating your use of this website, compiling reports on website activity and providing other services relating to website activity and internet usage for Us. The IP address collected through Google Analytics will not be associated with any other data held by Google. You may choose to disable or block the Google cookies by selecting the appropriate settings on your browser. You may download and install the Google Analytics Opt-out Browser Add-on available on the Google website.

All the information We collect from your device is anonymous and cannot be collated to identify you personally. Most internet browsers are set up to accept cookies. If you do not wish to receive cookies, you may be able to change the settings of your browser allowing you to either accept or reject them.


How we collect your personal information

We collect personal information from you in a variety of ways, including: when you interact with us electronically or in person; when you access our website; and when we provide our services to you.


Collection of information from third parties

As much as possible, We will collect your Personal Information directly from you, unless it is unreasonable or impracticable to do so.

In some instances, We may collect your Personal Information from a third party. We will do so only in the following circumstances:

  • If you have consented for Us to collect your information from a third party; or

  • Where such collection is authorised or required under Australian law; or

  • Where it is unreasonable or impracticable to collect your Personal Information directly from you.

If We collect your Personal Information from a third party, then as soon as is practicable, We will take such steps as are reasonable in the circumstances in order to notify you of such matters that We are obliged to make you aware of, pursuant to the Privacy Act 1988 (Cth). For example:

  • your identity and contact details;

  • the fact that We collect or have collected the information and the circumstances and the purpose of that collection;

  • information about how you may access your Personal Information that is held by Us and how you may seek correction of this information;

  • information about how you may complain about a breach of the Australia Privacy Principles by Us and how We will deal with your complaint.


Use and disclosure of your personal information

We will use your personal information for the provision of products and services to you in the normal operation of Our business “Primary Purpose”). We will generally only use your personal information for this purpose and will not use or disclose this information for another purpose (“Secondary Purpose”), unless such disclosure is permitted by the Privacy Act 1988 (Cth).


We will only use or disclose personal information about an individual for a purpose other than the primary purpose of collection if;

  • The secondary purpose is related to the primary purpose of collection;

  • You would reasonably expect us to use or disclose the information for the secondary purpose;

  • You have consented to the use or disclosure;

  • The use or disclosure is permitted or required by law;

  • We reasonably believe on health or public safety grounds that the information should be used for another purpose; or

  • It is otherwise permitted under the National Privacy Principles.


Generally speaking, We use or disclose Personal Information to provide our services and products to you and to provide you with information from us. We may also use your personal information to better understand customer needs, improve our website and improve our service. We may use your personal information to respond to queries about our service and document requests. We also use your personal information for marketing purposes, to improve our service and to notify you of opportunities that we think you might be interested in.


We may, where necessary for business, contract out various services associated with Our functions and activities. This may involve the disclosure of your Personal Information (subject to this Privacy Policy and the provisions of the Privacy Act 1988 (Cth)) to other persons and organisations that We engage on Our behalf or to other companies within Our group of companies. Please be assured that all service providers and subcontractors that act on Our behalf are contractually obligated to comply with the Privacy Act 1988 (Cth) and to ensure that your Personal Information is handled in a manner consistent with Our obligations under this Privacy Policy.


The types of persons and organisations to which We may disclose your Personal Information include the following:

  • Our agents, contractors and external advisers who carry out Our functions and activities or who assist Us to carry out Our functions and activities from time to time; and

  • other parties to whom We are authorised or required by law to disclose information.

Unsolicited personal information

We do not generally receive any Personal Information without requesting it.

If We do receive your Personal Information without requesting it (unsolicited), We will treat such information in exactly the same way as if We had asked for it, that is, in accordance with this Privacy Policy and the Privacy Act 1988 (Cth).

If within a reasonable time, We determine that the unsolicited Personal Information received by Us is not reasonably necessary for one or more of Our functions or activities or where it is it collected by unlawful and unfair means or without your consent, We will destroy or de-identify your Personal Information as soon as is practicable, but only if it is lawful and reasonable to do so and if the information is not contained in a Commonwealth record.

Security of your personal information

We take reasonable steps to protect your Personal Information from misuse, interference and loss and from unauthorised access, modification or disclosure. We do this by means of various physical and electronic security measures, including restricting physical access to Our offices and implementing a number of technological and security policies and procedures.

If We no longer require your Personal Information for the purpose for which this information was collected, We will take all steps reasonable in the circumstances to destroy the information (unless We are required to retain this information pursuant to an Australian law) or ensure that the information is de-identified.

We may use servers in the USA or New Zealand to route through and store your Personal Information. No overseas recipients have access to your information. A number of policies and procedures are in place to ensure the safety and secure storage of your Personal Information handled and stored by Us.


Access to your personal information

You may request details of the Personal Information We hold about you by emailing Us at We will respond to your request within a reasonable period of time and give you access to the information in the manner requested by you if it is reasonable and practicable to do so.

In general, We will allow you access to the Personal Information We hold about you, unless a specific exception applies, and will take such steps as are reasonable to provide you with the information in the form you require.

We will not charge any fee for the provision of this information, except when We are required to spend an unreasonable amount of time or effort to provide you with the information. If there is a charge, it will not be excessive and will not apply to the making of the request.



If you have any complaints about our privacy practices, please feel free to email us at We take complaints very seriously and will respond shortly after receiving written notice of your complaint.

Changes to the Privacy Policy

Please be aware that we may amend this Privacy Policy in the future with changes, additions and deletions, at our discretion. Your continued use of the Site following any amendments indicates that you accept the amendments. You should check this page from time to time to ensure that you are aware of any changes.



In this Privacy Policy:

  • “Us” means Divorce Without A Lawyer and includes any of its directors, principals, employees, associated entities and affiliates. “Our” and “We” have the corresponding meanings.

  • “Personal Information” means any information from which your identity is apparent or can be reasonably ascertained.


If you have any concerns or enquiries about how We deal with your Personal Information, you should contact Us:

Privacy Officer
Divorce Without A Lawyer  



Updated August 2017

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